Frequently asked questions

Shipping & Delivery

What is a pre-order?

We get it - you guys want your Life Cocoon Product right away. Our products are entirely new and unique. In order to ensure that you receive your product in the best version possible, we are spending extra time and care to manufacture and test it for optimal condition.

You can Pre-Order now so that can receive your product as soon as we launch later this year.

Additionally, all Pre-Orders are 100% refundable.

If you have any questions, please contact help@lifecocoons.com.



How does shipping and delivery work?

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Blilss Bandana is on its way - now what?

We will start working hard to develop your amazing Bliss Bandana so that you receive this special product before the Holidays.

When we ship the order you will receive a confirmation email with a tracking number.
 **Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.



Do you ship internationally?

Whilst we would love to send our product to customers around the world, we are currently only serving customers in the United States. Additionally, we only serve customers in States where hemp-derived CBD products are legally sold.



Product Questions

Is it more like being in the presence of essential oils or is it more like applying the oils onto the skin or is it both?

This is an entirely unique experience, and also a happy medium between the feeling of smelling essential oils and also gently applying to the skin.

An extremely small amount (microdose) will touch your skin when you are wearing the bandana. As with any health & wellness product, please consult with your physician.

This was designed for the purpose of helping people relax. Our test users have felt very blissful when wearing the Bliss Bandana.



How much Hemp Isolate & Eucalyptus is being released?

The capsules will burst over an extended amount of time, layer by layer. This means that any part touching your bandna is experiencing a micro-dose (5-10 milligrams) of the total Hemp Isolate and eucalyptus when you are wearing the Bliss Bandana.

It is difficult to give an exact releasing rate of the hoodie because it depends so much on how much friction it experiences with the user. However, the amount that is released from the bandana is extremely subtle, as it was designed to release slowly over an extended amount of time - up to 3 years without washing.



Is this FDA Approved?

These products intend to support general wellbeing and do not intend to treat, diagnose, mitigate, prevent, or cure any condition or disease.

Life Cocoon products are health and wellness products. Health and wellness products are not subject to undergo evaluation or regulation from the FDA.
The information has not been evaluated or approved by the FDA and is not necessarily based on scientific evidence from any source. These statements have not been evaluated by the Food and Drug Administration (FDA).
All customer testimonials as found on our Website are strictly the opinions of their writers and any results achieved are solely individual in nature; your results may vary.
By using this website, you confirm that you have reviewed and agree to the Terms of Service.



Returns & Exchanges

Do you have a return policy?

We offer free returns for 14 days from the date of delivery.
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.



Do I have to pay for returns?

We’ve got you covered here too. All returns (for both refunds and exchanges) will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a help@lifecocoons.com and they will be able to help you along the way.



Payment

How secure is your payment?

Your privacy and security are our highest priority. We use Wix & Square payments to offer extremely secure and highly encrypted systems to protect customer and hold merchants accountable.



What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer PayPal too!



Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our Life Cocoon team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.



How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is help@lifecocoons.com. This also allows us to keep a paper trail for your issue so we can help you as best we can.

We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
*Please note:
Whilst we understand that some issues are frustrating, we value our Life Cocoon family - any profanities or abuse will not be tolerated, so please treat our team with respect.



How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. Should you have any feedback for us, please feel free to email us at help@lifecocoons.com.



Where are you located?

Our Life Cocoon HQ and Customer Service team are located in Sunny Palm Springs, California.